Service Lifecycle Manager

Blip is a leading tech company focused on software engineering solutions for sports entertainment.  

We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers worldwide.  

We are serious about Tech. We are problem-solvers with big ambitions, keeping a people-first mindset at the core of our work. We prioritize flexibility as we strive to deliver the best technological products and tackle the greatest industry challenges.  

Recognizing that everyone brings their own strengths, backgrounds and new perspectives, we empower you to be yourself. That uniqueness shapes the culture of belonging we are so proud of. 

The Role :  

The Flutter Functions Service Lifecycle Manager is responsible for service management activities throughout the service lifecycle, including design, transition, operations, and continual service improvement. The role also ensures the availability of various mission critical products by operating ITSM processes (Incident, Problem, Change, etc.) to maximise service availability and minimise operational overhead. This role involves engaging with both internal and external stakeholders, improving operational procedures, and collaborating with various departments to champion operational excellence. 

What you'll be doing:  

• Deliver accurate KPI and insight reporting 

• Ensure operational readiness for new and existing developments 

• Embed operational excellence and contribute to improvement sessions 

• Build knowledge of the business, customers, products, and industry 

• Build relationships and implement service frameworks across multiple services and teams 

• Ensure service review meetings take place and track actions 

• Lead incident, problem, change, and problem mgmt. standards 

• Handle third-party relations with suppliers 

• Ensure compliance with various regulations 

• Participate in the Service on-call rotation for Incident Managers 

What You’ll Bring:  

• Previous experience in a Service Management role 

• Knowledge of Service Management tools 

• Experience with ITIL 4 framework  

• Strong verbal and written communication  

• Ability to address areas of contention with the right behaviours 

• Team player with robust relationship-building skills 

• Excellent stakeholder management skills 

We'd Like You To Master In:  

• Experience in a service management (SM, SLM, SDM roles) 

• Deep understanding of service management principles (ITIL certifications) 

• Proven track record of supporting service improvements 

• On-call experience or incident response team participation 

• Determined and persistent in pursuing service excellence 

• Self-starter, comfortable with ambiguity 

• Decisive action and striving for high quality results