Blip is a leading tech company focused on software engineering solutions for sports entertainment.

We operate at scale. As part of Flutter Entertainment, we play an essential role in the Group's goal of becoming the global leader in online sports betting and iGaming, developing innovative products and platforms for over 14 million monthly customers worldwide.

We are serious about Tech. We are problem-solvers with big ambitions, keeping a people-first mindset at the core of our work. We prioritize flexibility as we strive to deliver the best technological products and tackle the greatest industry challenges.

Recognizing that everyone brings their own strengths, backgrounds and new perspectives, we empower you to be yourself. That uniqueness shapes the culture of belonging we are so proud of.

The Role

As Senior Service Lifecycle Manager within the IT Service and Operations Tribe, you will be accountable for Service Management activities throughout the whole service lifecycle, including supporting on strategy, design, transition, operations, and continual service improvement. This role is a mix of hands-on and team management. This role will require you to working closely with the tribes that build our products and services to develop the key relationships and domain knowledge required to think and act for the customer.

What You’ll Be Doing

Leading on incident, problem, change and configuration management standards, you’ll have significant experience in these areas

Using excellent verbal and written skills for reporting and insight on the Tribe’s service availability and error budget performance

Proactive trending of incidents, and the ability to drive improvements and problem management to reduce incident recurrence and recovery times

Build and maintain excellent working relationships with suppliers, taking ownership of the service aspects of the contracts (SLAs & Service Credits) by driving continuous improvement

Seeking out problems and driving solutions to manage and maintain our service improvement roadmaps and initiatives

You’ll line manage some members of the team along with coaching and mentoring of others

What You’ll Bring

Experience in a senior role in service management

Deep understanding of service management principles

Experience working within the ITIL Service Management Lifecycle framework & processes

Proven track record of supporting in the delivery of service improvements in service management role

Ability to build and foster good working relationships with stakeholders across the business and with external suppliers

On-call experience or have worked as part of an incident response team to restore services, provide support and guidance, and ensure stakeholders are updated at regular intervals.

Determined and persistent in the pursuit of excellence in service management

Ability to support team members, leading as necessary in the pursuit of service excellence.

We'd Like You To Master In

You’ll be comfortable building up relationships and implementing service frameworks across multiple locations with different levels of operational maturity

Supporting in identifying key metrics for services and utilise these to own and drive service improvements within and across tribe

Support on ensuring service review meetings take place, at tribe level, ensuring actions and improvements are documented and tracked through to completion

Take a significant role in setting tribe service priorities & operational planning including but not limited to major event planning

This is what you should have. What do we have, you ask? Well...you can check our amazing perks & benefits right  here ! 

So ... are you in?

Equal opportunities

At Blip, we are committed to creating a diverse and inclusive workplace. We strongly encourage people from all backgrounds, ways of thinking, and working to apply.
We are committed to including everyone regardless of their race, disability, age, gender identity, sexual orientation, and religion.
Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to apply for the position and to ensure this role aligns with your needs, please send an email to accommodations@blip.pt .

We will only respond to inquiries related to disabilities.