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Technical Support Specialist - Workspace & AV

  • Porto, Portugal
  • Fixed Term (Fixed Term)

Blip is a top-of-the-edge Portuguese IT company, focused on software engineering solutions for sports betting and gaming. 
As part of the Flutter Entertainment group, we are an essential piece of the business, delivering safe and entertaining websites, mobile apps, and retail systems for over 7.6 million monthly customers around the globe. 
We bet on people first. That’s why employer branding and flexible practices are cornerstones of our working culture. And our working culture is more than job benefits, it empowers you to come as you are and find the perfect balance between your life and your working challenges. We focus on autonomy, diversity, lifelong learning, and work-life balance. 

The Role...

Corporate Real Estate in Flutter has a clear vision - to provide a best in class service to the business. Our vision is to enhance our spaces, our people and our services through brilliant basics, innovation and improvement.

Our key strategic goals involve supporting our colleagues to do their best work and improving what it means to work for Flutter.

Due to continued growth, we are recruiting for a Workspace and AV Support Technician to oversee the successful operation of audio visual equipment and IT at our Porto office.

The role will be responsible for the day day to day management and operation of audio & visual equipment on site. The role holder will be required to ensure meeting room and office technology including IT equipment is fit for purpose and functional. They will also be pivotal in supporting Flutter events in and around the office including presentations, conferences and team Townhalls.

The post holder will support the onsite Workspace Team and may be required to undertake general administrative duties including supporting the Front of House Team and Workspace Assistants on site.

What You’ll Be Doing :

  • On-site troubleshooting of AV systems (both meeting rooms and event areas)
  • Communicating with AV manufacturers and vendors to arrange repair or replacement of faulty AV equipment and managing local inventory, including maintaining a critical spares list
  • Support, troubleshoot and repair audio-visual equipment that malfunctions during events or presentations.
  • Provide technical support to presenters or speakers during events.
  • Working with internal teams and contractors through troubleshooting and repair procedures
  • Point of contact for all Telecoms & AV for the Porto office
  • Work closely with Group Telecoms & AV team supporting local WiFi, Printing, meeting rooms and Calendar bridge
  • Test and resolve technical issues with audio-visual equipment to ensure proper functionality.
  • Set up, operate and maintain audio-visual equipment such as microphones, sound speakers, video screens, projectors, video monitors, recording equipment, and other related items.
  • Responsible for the cable management across the seats in the office
  • Manage the Zoom account for local events, such as All Hands, Town Halls and Webinars
  • Be the local point of contact to manage the Printers supplier.
  • Ensure the timely and accurate setup of audio-visual equipment before events.
  • Keep updated on advancements in audio-visual technology and recommend upgrades when necessary.
  • Collaborate with event planners or production teams to understand technical requirements and provide audio-visual support accordingly.
  • Coordinate with other technical staff to ensure a seamless integration of audio-visual components.
  • Occasional out of hours work may be required

To become one of us we hope you:

  • Are a strong team player with positive, personable and upbeat can-do attitude - needs to be enthusiastic and driven.
  • Are highly proactive, critical thinking, detailed oriented, self-motivated, adaptive, and creative.
  • Are comfortable in assisting outside of your direct responsibilities; using initiative across all areas of your role
  • Have an entrepreneurial spirit and high sense of urgency
  • Have good communication skills both in Portuguese and English
  • Have experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
  • Have good troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
  • Have good customer-facing skills
  • Have certifications of training by AV manufacturers (For example; Cisco, Biamp, Dante)
  • Have experience with AV tools such as Zoom, Slack and Teams
  • Have very good knowledge of VC systems (Zoom & Cisco)
  • Have knowledge of IPTV systems
  • Have experience with network technology including video and audio over IP

This is what you should have. What do we have, you ask? Well...you can check our  amazing perks & benefits   right   here  !
 

So ... Are you in? 

Technical Support Specialist - Workspace & AV

  • Porto, Portugal
  • Fixed Term (Fixed Term)
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