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Associate Delivery Engagement Manager

  • Porto, Portugal / Cluj-Napoca, Romania / Leeds, United Kingdom
  • Technology Group
  • Permanent

Blip  is a Tech and Innovation Hub with a strong knowledge in software development, mobile apps, web platforms and retail applications for betting and gaming. 

We are part of  Flutter Entertainment Group  – one of the World´s Largest Groups in the bookmaking industry, with an annual revenue of around 5 billion euros.  

Its strong and diverse portfolio of market-leading brands and best-in-class products provides excitement and entertainment in a safe and responsible way. 
The Code we develop, powering brands such as Paddy Power, Sky Betting & Gaming, Betfair, Sportsbet, FoxBet, FanDuel, and PokerStars, is used by around 14 million people in more than 100 countries, and we are in the API Billionaire Club alongside players such as Google, Facebook and Twitter. 

The Role... 

As the UK&I Delivery – Associate Engagement Manager you’ll lead a large change initiatives that connects teams and the leadership to consumable, relevant information and drives ongoing continuous improvement. Working closely with the Engagement Manager, Head of Continuous Improvement and the Delivery Analytics team, you will play a central role in implementing a Knowledge Management Framework for UK&I Delivery. You will work with many different internal customers in a variety of ways; from face to face engagements to support our delivery colleagues, ongoing organization of a community of practice right through to providing oversight of a knowledge repository and introducing changes to existing process that can benefit from streamlined access to relevant knowledge resources.

The role is fundamentally an agent of change, working within the guidelines of an overarching framework and strategy that allows our team and function to have a widespread, positive impact on the UK&I

What You'll Be Doing... 

As our Associate Engagement Manager you'll:

  • Take primary ownership on the delivery of the overall implementation of the KMF, being the go-to person/SME for all support and guidance on how implementation should happen.
  • Ensure that all relevant key stakeholders are kept in alignment on implementation progress, next steps and actively surface blockers and where needed, get support from the wider UKI Delivery team.
  • Lead on the organization and running of the Agile Community of Practice, ensuring that both the preparation leading up to the monthly session and the running of the session itself are managed to a high standard.
  • Actively educate the different customer groups on how the different elements of the Knowledge Framework can be used, including briefing sessions, producing how-to guides and other communication methods that support high levels of engagement.
  • Work very closely with the Head of Continuous Improvement to ensure they are able to leverage the benefits of the KMF and produce the specific inputs they need to progress their own strategy.
  • Actively advocate and support the use of delivery metrics, through visible representation, targeted communication (such as gathering and celebrating successes from using the metrics) and providing insight into usage to the leadership.
  • Represent the “voice of the customer”/delivery community within our team, ensuring that feedback and sentiment is appropriately fed into our product development and prioritization processes, as well as leading on all outreach activities to support our team’s strategic goals.
  • Work very closely with our internal team members focused on product development and technical foundations to join up the KMF implementation with the availability of new data products and capabilities.

What We're Looking For...  

  • A comfortable communicator across a variety of settings: one-on-one, small and large groups, or among diverse styles and position levels.
  • A willingness to build up a good understanding of Agile delivery methods such as Kanban and Scrum.
  • An open minded and creative mindset to find opportunities to use analytical tools to drive continuous improvement of team level Agile delivery.
  • The resilience to bounce back stronger if any particular activity doesn’t go to plan.
  • Experienced at creating a sense of community, inclusivity and safety across diverse customer groups.
  • Comfortable treading new ground and converting a high level set of outcomes into tangible, achievable deliverables.
  • Experienced with onboarding senior stakeholders and managing upwards effectively. 

Associate Delivery Engagement Manager

  • Porto, Portugal / Cluj-Napoca, Romania / Leeds, United Kingdom
  • Technology Group
  • Permanent
Apply Now

Working at Blip